Nextcar of San Juan (SJU)

I requested a small car I received a medium size car. 2.Took 4 hrs to pick up the car the customer service personal invest to much time talking personal matters. 3. Thecar dont was full tank was a less than a full tank. Otherwise I will offer C as a grade cualification.

The customer service at this location is horrible. I waited in line for 3hrs to get my rental. They were very understaffed, yes , but not even an apology, or a sincere response to customer’s frustration. The shuttle came twice to the airport and on both occasions left full with people whohad just arrived . I think the drivers should have a listrt the passengers who arrived first . I think the airportneeds to put in actual rope or lines for customers to stand behind . It was a horrible experience! The employees cleaning the cars and getting them were great , but overall it was an horrible experience. And I was traveling with 2 kids !

Really bad experience with the car and with customer service I waited 2 hours to get my car and after waited 1 moreto receive it.

Ended up paying double the amount contracted by American Express travel

not feeling good

The agent was very polite and the car was new and nice. The reason I rated #4 as a 5 is due to the additional taxesfees that were not disclosed when booking. We were charged an additional 40% in taxes and fees, almost doubling our cost for one day. I will recommend others do more research before booking with Nextcar.

Horrible experience, wasted 2 hours waiting for a car. The car smelled nasty! The following day there were coach roaches everywhere ! Never again! You guys need to close down! Horrible customer service! Horrible cars!

I love this place. They helped me out so much and I will be coming back here again. I always come here every time Ivisit PR. Come here and get the best.

Rental car had roaches, it was dirty in the inside and the car had damage to the front

I had a great experience with the customer service rep & car rental.

Great

I am still waiting on my refund

The original price of the van was great until I got my bill after I turned it in. I was charged double the rate because of a late turn in which is untrue. They processed thepaper work an hour after I was there. This is completely unacceptable and I will be filing a complaint.

Worst car rental experience ever.

I had a terrible renting experience here. The wait time wasridiculous even though I already had an appointment. The place is terribly understaffed.

Car was broken and seats did not go down for access to 3rd row. My elderly parents and large kids could not jump over the seats from the back doors which is what they said to do. Car was filled with sand and trash and they did not give us any money back on the experience. It was awful. I tried to call 3 times and nobody got back to me. I was toldis right. 717.343.1177

It took 2-hours for me to receive the rental vehicle after I paid at the counter and was given my paper contract, the car had extensive outside collision damage and was dusty and dirty on the inside (I can send you pictures and videoif requested) that's just unacceptable for a pre-paid reservation.

The car was filthy and I could not exchange it because the line was 10 people deep and when I tried to return it for a new car it was quicker to just keep it after I already cleaned it on my own the front seats were stained and smelled like they had been soaked in ocean water the rear trunk area was a mess also full of beach sand the car also waork it would not go up or down I wish this survey would of allowed me to attach the pictures I have from the way the car looked when it was given to me my # is 203-581-5980

They charged $500 more than my booking also I returned the vehicle early and did not get credited

no urgency from staff, although everyone inside was friendly there was no urgency from the shuttle driver to the intake personal for the vehicles

We booked a vehicle via Expedia for pick-up at 12 pm and arrived before 12 pm. Waiting for 1 hour and 45 minutes before we got a vehicle that was not even in the class we rented. Seemingly the car rental was waiting for the return ofvehicles to get everyone a vehicle as they had no vehicles to rent. Several persons complained about their vehicless they neededa replacement vehicle. I would never rent from this company again!!!

lousy, horrible 7 hours of waiting for them to deliver the car that I had reserved and paid for a week ago. The car had many cockroaches and after 7 hours of waiting they told me that they were canceling the reservation because they did not have the car that I needed available. I also called customer service and it was terrible, they also did not place and my 7-year-old daughter almost fainted. To add more to the bad experience while she was in the long wait of 7 hours, a person came to return the car that had been assigned to her because the brakes did not work and she almost had an accident. the worst experience of my life

The staff was great. Cars in good condition but the prices for the tolls are high.

I waited 2hrs to pick up the vehicle, that's unacceptable.

Gave rental to me on a quarter tank, I brought it back on a half tank, and was still charged for gas. Added a bunchof fees for services I didn’t ask for or use. (Roadside assistance)

They need to clean the car better Thanks

I always have a great experience renting at this location.

The following if to inform you the disgusting, and horrible experience I had with your rental. Let me star with your staff, very poor staffing, they don’t go beyond for their customer at all, I was standing on line waiting to be attended and observed several customers complaining about the prices and the higher prices they pay at the counter. Onlall different price ( and please don’t tell me is becauseof taxes and insurance already all that and still was overcharged). Second thing they gave the vehicle dirty when Imean dirty filthy to the point that even your own staff say “oh wow its dirty” don’t worry bring back the same way (dirty). I was so mad but we were already behind in our schedule for the thing we planned to do while in puerto rico. In our first stop we when to a restaurant stay probably for like one hour or one and 15 minutes , when we approached to open the vehicle its was and still is infested with

The worse don’t t rent from next car. The first car I got had bugs we change car the other car temblor

Only one clerk attending a line of 8 Only one person handing out the rental No bathroom to be use @ site No outside cover when is raining