Nextcar of Aguadilla (BQN airport)

We were charged a cleaning fee when we returned the car. They said it was because of sand. We really did not have very much sand in the car. We have rented tons of cars for beach vacations and have never been charged a cleaning fee. We felt this was an underhanded tactic. We just paid the fee because we had a plane to catch, and the attendant knewibusiness.

I booked through Orbitz. I was not pleased with all of theadded fees, but Jaime was very helpful in walking me through each one. Thank you, Jaime!.

Our flight from MCO to BQN was 2 hours, but we waited over 3 1/2 hours in the lobby for our rental car. Great customer service, but severely under-staffed

The price went up. Didnt want to use my personal insurance with full coverage. Add more fees. Not happy with the customer service

This place is not only a scam but they charge so many made up fees. Make their own rules to charge you more and give you a crappy car. The car i had had no tires or shocks. Terrible company will never use again nor recommend. For $600 you would think your car would look a little decent.

I am completely disguised with this company. It has been three weeks and I'm still waiting for the hold to come offmy credit card and my reservation was pre paid.

Illegal registration

The experience from Next Rental car at Aguadilla locationwas the worst starting with the beginning of the process while there is only one person at the counter preceding and dispatching. The vehicle was not very clean. After I returned the vehicle it was the same problem taking for ever and I was in a rush to get to hospital because my kid was sompany received the vehicle and he said all was good and that refund of my deposit will take 5-7 days.( I rented the car on January 5th and I received deposit on January 25th) I left and realize that I left my fit beats head phones. I went back right away in about 15-20 min and told the front desk person that I left my head phones in the car andhe said that vehicle was already rented. Then he said that he will call the person who rented to find out . Another person came out from the office his name Jaime Foldareshe is the manager. He said that he cleaned the car and not

Could not get in contact with anyone at the BQN location and customer service could not help, only direct location, to handle delayed flight therefore delayed pickup, nor extended drop off due to flight issues. They are not open 24 hours like described online. Called many times throughout my week long reservation and got through to a person about 9 are not even open.

Office was severely understaffed and it took over a hour and half to finally get vehicle also they have some strange office hours as they are closed from 0600-0900 and 2100-0000 which is quite odd. Thank you