NextCar BWI Airport (BWI)

The car had previously been smoked in and smelled terrible. Also it wasn't very clean. We didn't have time to request another vehicle so we had to use it. Otherwise everything was fine.

The air on the right rear of the car kept vowing low. I had to please air to the tire a total of 4 times. I put in a request to have a refund but no response. The manager atthe BWI facility left me a message to call her, I returned her call but she was unavailable. I left a message but have yet to hear back from her. I am requesting a full refun

I've used Nextcar twice and have been very pleased with the service both times.

All Rental Car Agencies fail to clean the INSIDE of the automobiles' windshields! Regrettably, NextCar is no exception!

Abbie and Portia were wonderful at BWI

I should have gotten the GPS option.

Your representative at the pickup front desk was rude.

Will never rent from next car because of there non refundable deposit

I am a Nextcar VIP member, but I still have to go through all of the procedures I had to do before becoming a VIP member. What are the benefits??? I was told there would beno depost, I was charged a deposit.

Staff was helpful and pleasant even though they were very busy. Vehicle was ready and clean. Great value also. Thank you!

I never received the promised receipt, which was highly annoying. If I'd have needed it to expense it, I'd have had problems. Plus just for my records, one should have been sent.

Check in employee was really great!! Check out was very good

Everyone was very nice and accommodating.

no information from customer service no receipt no info where to call if you have a problem

I have rented from NextCar several times and every time thestaff have been helpful, courteous, and thorough.

I would never recommend your company to anyone. I tried every possible number and could never connect with anyone. Our flight was delayed and we got in at 1:15 in the am. I rec'd a text and sent back a msg explaining our flight delay. The text back said i have 1hr after the resvd time to pick up. Nothing after. Tried to call the next day. I explaing day. I was told I would need to be transferred to a manager and then got cut off. I will make it my mission to let everyone I know what terrible customer service I rec'd from your company. I should have known better than to rent from a company no one knows about. How could you leave us stuck without any form of transportation in a city we've never been to before. No call back and now you want to know about customer service?

RIP OFF and CRAPPY servicve!!! I thought I got the best deal because I prepaid $300 for the car through Travelocity. The way the "sale" was presented for the pre-pay "deal" left the impression that the pre-pay included all the feesand taxes. I discovered that this was not the case at the Nextcar customer counter when picking-up my rental car.-paid did not include fees and taxes, which were an additional $118.97. The Nextcar customer service person had mepay the $300 AGAIN on top of what I paid Travelocity, andI also had to pay the $118.97 fees and taxes AND $150 deposit. Nextcar owes me $300 and $150 for the deposit. Today is 30 August 2023, I completed travel on 26 August 2023 and I still have yet to be re-imbursed.

Staff was great. Kiosk is hard to locate, good rates, car was OK.

Extending rental costs sixty percent more than making a new reservation. I had a reservation for an economy car, but NextCar did not any available economy cars. The representative at BWI told me that I could not get a refund. Furthermore, I was told that I could pay an additional amount for a larger vehicle. In other words my initial reservafor $750. Why would I do that when NextCar could not fulfill my initial reservation because of no inventory of economy cars? I called corporate and my funds were refunded.

Very good!!