I arrived at this Nextcar at 7:15 am knowing that I was early because it did not open until 7:30 am. However myself and family still waiting for someone to show up and open the door at 8 am. One individual said he was waiting for a co- worker to arrive with the key. Once we actually got in (around 8:15 am, meanwhile I had somewhere to be at that time), the employee proceeded to ask me a lengthy amount of questions regarding demographics and my insurance. What was the point of the online reservation if I am just going to be asked the same exact questions in person? In addition, the category of vehicle I reserved was not available andI had to take a car instead of an SUV. The employee proceeded to try and convince me an SUV was the same as a mini-van. In order to get out of there and be only 45 minutes late to what I had to do, I just settled for a car.

I really was disappointed with my service I rented a car for 24 hours and was charged for an extra full day becauseI returned the rental after the 24 hour period I really felt like I should have just been prorated not charged the full day but I will never rent from here again

Knowledgable employees with excellent customer service skills...wait time moderate....

The van was in great shape. However, I wondered if proper maintenance was being completed. The van monitor statedthat the van was due for an oil change. Was an oil change completed and the light not reset or did the van need anoil change? It was a one-day, local rental so I was not alarmed and I continued to use the van. When I returned the van, I told the associate of the issue.

Very good. No issues!

I wish that I could give you a better rating, but this isthe second time drugs was found in my rentals.

ALWAYS GREAT SERVICE

Your employees at this location go above and beyond. I won't even consider rentals from any other organization. A gentleman who's name starts with a D that I should know by now, found my cell phone in a Kia Soul after drop off and held it until i got off work. He deserves a HIGH amount of praise. THANK YOU

Been a customer for a long time and had the same greeting and helpful assittence every time

The staff @ your Belair Rd location are always super professional. I enjoy doing business with your company & crews.