Upon renting the vehicle no one explained to me that if thevehicle was not returned on the return date of the contract that the fee would double on a daily basis which would take a $64.00 Dollar a day up to $112.00 dollars a day. That should have been explained at the time of signing the contract.

The employees there are always kind and friendly and patient and knowledgeable very nice atmosphere would highly recommend them

I wish I could've given a 0 for the cleanliness of the car.

When I spoked while making reservation, we cocluded Nissan Versa but the location provide me Hyndai accent.

EVERYTHING WAS EXCELLENT THANKS AGAIN 😁

Costumer service skills are poor, lack of information is given for renting for example things you should tell people when you ask them what information do you need to rent acar is 3 forms of identification when paying with a debitcard and any additional fees that come with renting. I understand that they make commission when adding additional renting fees on but that shouldn’t be lack of information at that expense

Windows on car dirt inside and out

My experience was wonderful! The young man that helped mewas so kind! I’d had such a bad day and the young man Davon who helped me was so kind it really made my day. All the staff at that location are just exceptional. That’s why I usually rent from that location.

I’ve rented vehicles from Next Car several times with no problem, but this last visit was not pleasant. First my reservation was at a location not close to my home, and it took a while to get it transferred to where I was. It took 1-1/2 hr before I was on my way.

Very satisfied with my experience renting a car at this establishment. I especially enjoyed the exceptional customer service; the staff there was very accommodating and helpful. I would suggest that the company update the website to include that customers need a Maryland license to use the company's insurance. That is valuable information that customers should be aware of before attempting to pick up the rental car.