NextCar of Annapolis

Desk staff was very friendly and efficient upon pick-up andreturn.

Kim is super person to deal with

Vehicle was Dirty at the time of rental. Also in the information provided I line after I submitting the payment online I wasn’t mentioned that I needed 2 bills to buy insurance from next car, I think that it needs to be updated to make it clear.

Car was filthy, drivers side windshield wiper blade was broken, found that out when I started driving and it started raining. Looks like someone sprayed it with a hose, ratherthan wash the car. Reservation needed altered and rather than do that they left it as was and my phone messaged me all night the night before contract was oringally scheduled Also the door handle on the car was broken and missing apiece, not much of a luxury rental, pretty poor actually

I have to say NextCar of Annapolis is a great place to rent a Vehicle from. Grant, Kim, Joe, Dave and Candy are awesome. We really appreciate how they take care of us every time we rent a vehicle.

The customer service, at the Annapolis location, is amazing.

I love the Customer Service that was given to me and overthe phone....

I switched from 15 years with Enterprise to Next car. Great service, new cars and good prices. Good luck Nextcar.

The car was not clean at all we had to request another car which was not available so we had to go to another location. I requested a discount and did not receive one of anyoffer for future discounts. The counter agent presented the car and could see and smell (smoke) how bad it was. We were very disappointed and inconvenienced.

The representative who help me was very kind and knowledgeable

Went out of their way to get the van I needed.....thanks!

I have been a NextCar customer for years, and have never been disappointed in the service at the West Street locationin Annapolis or the cars I've rented.

I usually have a great experience Kim is very helpful at the Annapolis location. I returned my vehicle at approximately 9:20 am The contract said that I returned it at 9:46 AM which meant they charged me an extra day. Kim said she would take care of it she sent me a new receipt but I still have not seen the refund on my credit card

It was an easy process and the representative was very kind to us.

The person at the desk seemed like someone who was fired from MVA for providing poor customer service - she was pitiful. I've rented many cars in my life and I've never beenasked to bring my insurance card - which luckily I had inmy wife's car who was dropping me off. And then the person says our deductible is too high. You need to CLEARLY commery frustrating and stressful experience. I won't be using NextCar ever again.

THE VEHICLE WAS NOT CLEANED AND CHECKED UPON DELIVERY. I GOT A FLAT TIRE NOTRTH OF RICHMOND AND HAD GEICO COME OUT WITH A SERVICE PROVIDER TO CHANGE THE TIRE OUT. THE VEHICLE DID NOT HAVE THE RODS TO DROP THE SPARE TIRE. I HAD TO SLEEP IN RICHMOND OVERNIGHT AND THEN PURCHASE A NEW TIRE THE NEXT MORNING TO DRIVE HOME TO ANNAPOLIS.

Love renting from you guys. Smooth operation that you run. Due to light staffing there is often long hold times on phone calls.

Person @ pickup was borderline surly. Car was in terrible condition. Brake and/or tire balance issues and terrible noises while driving slowly.

I enjoyed renting from NextCar. However, the process of picking up the rental car should be streamlined for efficiency. It took over 30 minutes for me to get my rental car with a reservation.

Overall the process was fine. My issues are that the vehicle had some sticky substance on the mirror and windshieldsimilar to that of someone who opened a soda can and it inadvertently sprayed a bit. Also the lady behind the counter had the same personality and friendliness as my military boots after I’ve marched through mud. I’m assuming she’sit painful to her. Also she did the return inspection andjust walked away so I had to scream to ask if she was done so I could leave. In stride, she turned her head to confirm.

the lady looks very angry I think she is racist with Hispanics I don't like how she treats them

Initially I was given a Toyota Rav4. When I looked in the car there was pet hair throughout. I explained to the person helping me that my son is allergic and we would need another vehicle.. I was given a free upgrade and was very happy with the Dodge Durango that I was given.. it was ni fuss and I was out of there..great service

Cars don't appear to ever be cleaned, car had damage in thedrivers area, cars are never filled with gas. This is the second rental. The first car was totally empty, this one had under half a tank. The employees are really slow to process each person. I waited 2 hours to return my last car.

Car was dirty in and out.

Only thing I don't like is that you have to verify your residency but if you've rented a before and your address hasn't changed why need to verify my address

The customer service was great. Your associates made very quick and easy for me to rent the car and return. I will definitely use your service again, if I need another rental.

Service is generally pretty good when we rent from NextCar, however, perhaps we caught the sales person on a bad day. Her reception and was not welcoming nor very amenable to traditional good customer service. That are more friendly/kinder ways to tell customers additional information isneeded or perhaps not accepted; however, the manner whichleasant. It was almost as if it was “a bother” for us tobe renting from NextCar. The vehicle was fine, but was still a little disappointed in the interaction with the attendant. Respectfully, Thank you.

first time renting from NextCar......in the past I always rented from Enterprise....prices are a bit lower at Enterprise and they pick you up if needed. I was having AAA service repair my car and the NextCar was somewhat convenient to the AAA location and the car was good and customer service was good!

It was my first time renting with the company because it was hard to find a rental during Easter weekend. I usuallyrent with Enterprise but I must say that this was a smooth process and the price was really good. I’d definitely rent with the company again.

While the location (Annapolis) where I rent my cars from, something needs to be done about how the cars are washed. My last rental the windows were so dirty I could not see.This is not the first but this time it was really bad. Ialso don't like receiving a car that has water dripping all from it because a hose has just been run over it.