Rental Requirements and General Qualifications

Arriving from within Canada?
1) pickup your checked bags which are at arrivals on level two of the domestic terminal
2) after you pick your luggage, go to level three, exit out of the building
3) turn right and all the way at the end is courtesy shuttle pickup area.
4) Please call +1 (604) 229-5856 for the pickup service. For other inquiries please call
+1 (604) 649-1231

Arriving from outside Canada?
1) go through the customs and immigration arrivals process
2) pickup your luggage's
3) go to level three, exit out of the building
4) in between international departures and U.S departures is the courtesy shuttle pickup area
5) please call +1 (604) 229-5856 for the pickup service. For other inquiries please call +1 (604) 649-1231

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Additional driver fee is 10.00 per day

Drivers age and driving license requirements apply to additional drivers. The number of additional drivers is limited to the number of passenger seats in the vehicle rented. Request to add drivers is made upon pick up at the rental counter. Additional drivers should present the required license documents along with the main drivers for authorization at the time of pickup.

Please park your vehicle in the designated parking areas.
Drop your keys in the key drop box located next to the counter.
Kindly note that our shuttle service operates from 8 AM to 11 PM, and will not be available after hours.
The renter will be responsible for any damages that occur until we reopen.

If renting a vehicle in the Luxury/Exotic category transferred coverage is not accepted. Inquire at
the counter for the rates for insurance.

Travel to or within any other state is strictly prohibited. Customers driving within other provinces and/or states will be charged 0.59 Cents extra km for every km driven during the rental.
Customers that fail to inform and clarify of travel will be penalized.

All major Credit Cards - VISA, Mastercard, AMERICAN EXPRESS, JCB, UnionPay, DISCOVER. For
debit card, or cash rentals please get in contact with our office for approval. We do not accept
Prepaid Cards.
Deposit: A MINIMUM deposit amount of $500.00 will be held in your card at the time of the
rental. If under 25 you are required to keep a minimum deposit of $1500.00. For luxury cars
deposits can range from $2500.00 - $15000.00. At the time of pickup, a valid credit card with
enough funds in the name of the primary driver must be presented for pre-authorization/charge
of deposit. Deposit will be held against your credit card during the rental period as a guarantee
in the case of damage or theft of the vehicle. Once the vehicle is returned this deposit will be
released automatically and the bank/credit card company will process it in 3 to 7 business days.

Please note that this does not represent your total excess liability. For debit card, prepaid card,
cash deposits please get in contact with our office for approval.
Note:
In the case of failure to present a valid credit card or a lack of funds for car rental charges and
deposit, a car rental agent may refuse to release the vehicle. No funds paid will be reimbursed.
In the case of payment made by credit card not in the name of the main driver, the driver may
need to supplement evidentiary materials for scrutiny of payments or the car rental agent may
refuse to release the vehicle. No funds paid will be reimbursed.
If you have made a reservation you may pay on arrival however to make a reservation we will
need a credit card to guarantee your vehicle. There may be an authorization on your Credit Card
statement of USD$1.00
Prepaid reservations - if you have a prepaid reservation your Credit Card will be charged in
full/partially at the time you made your reservation. The Credit Card that you paid for your
reservation must be present at the time of pick up.

Please make sure to note the gas level prior to pick up as you are expected to return with the same amount.

Minimum age to rent is 19 and maximum age is 75. If you are below 25 you will be subject to a fee of CAD 20.00/day throughout the rental. (Under age deposit is minimum CAD1500.00) Physical copy of the license is required. A Drivers License that is a class 5 or equivalent is considered a valid license. A customer that does NOT have a Class 5 Drivers License or equivalent will be charged a fee of 20.00/day USD. Certain categories require a class 5.

- The vehicles tagged "or similar" are displayed with images of similar cars in the same category. Vehicle make, model and color are not guaranteed at pick-up. However, you are entitled to a vehicle with the same passenger and luggage capacity in the same category.

- Vehicles are held for one hour after reserved arrival time. When flight details are provided, we will hold vehicle for up to one hour after flight arrival. In the event of delays, you may call or e-mail us to advise of any changes in your pick up time. After the one hour window, you will be considered a no-show and we may or may not be able to honor your reservation, depending upon availability. LOCAL TELEPHONE +1 604 689 1231 and +1 778 385 5551

- Child Safety Seat: CAD 10.00/day, Child Booster Seat: CAD 10.00/day, GPS Navigation: CAD 10.00/day, Additional Driver: CAD 10.00/day. The prices given are only in estimated amount. The charges incurred are payable in CAD at the rental counter. Requests for additional service cannot be guaranteed as availability is subject to change.