Nextcar of Aguadilla (BQN airport)

Customer service was excellent. The car was quite dirty. I returned it cleaner than what it was given to me.

I never received credit for one day owed to me. Contract #108330 under Leslie Bermudez. You entered it as Lesley Bermudez. Date 6/15/2023. I went to your Aguadilla, PR office multiple times and the issue was never resolved. Very disappointed with the service. Leslie Bermudez 301-257-3869

The car was dirty inside and after we paid for the rental which ended up being TWICE the price I was given online, we had to wait about 45 minutes or so to get the vehicle.Clerk was very friendly but the rest of the staff has no concept of time

we spend almost an hour to be able to get the car and afterwe got the car it was dirty and we had to wait another 30minutes for them to vacuum the car.

Our flight was delayed so standing room only in office. Someone took the day off so they were short staffed. I advised i had insurance with Geico and never once was i told to bring my card. He didn't offer a call to confirm my insurance. When i called back to complain the Supervisor advisedme he was just an employee and couldn't help. Lies all aro

Customer service was awful, the person was too slow, and there was no communication between the employees. It took me45 minutes to receive the car, and customers were waitingto return it. In addition, they have this ridiculous rules, such as if they find sand in the car, they will be charged up to $250.00. the car I was given was damaged, and a p

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I booked through Orbitz. I was not pleased with all of theadded fees, but Jaime was very helpful in walking me through each one. Thank you, Jaime!.

Our flight from MCO to BQN was 2 hours, but we waited over 3 1/2 hours in the lobby for our rental car. Great customer service, but severely under-staffed

The price went up. Didnt want to use my personal insurance with full coverage. Add more fees. Not happy with the customer service

This place is not only a scam but they charge so many made up fees. Make their own rules to charge you more and give you a crappy car. The car i had had no tires or shocks. Terrible company will never use again nor recommend. For $600 you would think your car would look a little decent.