NextCar Turks & Caicos - Car Rental and more (PLS)

Hands down the worst rental experience I’ve ever had. Thecar was not the car I rented and the gentleman that met me at the airport promissed to exchange the car on my day two because the prior customer “extended” there rental. When trying to contact him, he never picked up. Expedia couldn’t get a hold of him either. I paid for a vehicle I didn’trear door didn’t work. I was u able to use the vehicle practically my whole stay. Only on my return date did he pick the phone up.

The personal interactions with the rental people was fine and they were very polite. The actual car being rented to us was #1 - Not the car that I actually rented... itwas a mini-van vs an SUV... I got the call for this at the airport while in transit. #2 - The Air conditioning in the car was at best working 30% of the time... #3 - The ca linked to the 220,000+ miles on the car... #4 - The car was in Japanese and radio/other use was hard to see due tothat. All the displays were not in English I believe based on all of above there should be a financial rebate made for this. Regards, Tom Mitchell 603-661-5857

The vehicle received was a complete disaster and should NOT have been on the road. Every single light was on in the Dashboard. The low beam lights were not working only the high beam lights. The rear wiper never turned off. Every day ICTA the agent said he would change the vehicle and lied over and over Never ever recommending Next Car

Unfortunately, we took a car we shouldn’t have. The frontbumper was loose and continued to get worse to a point that it was not safe to drive. An employee from Nextcar cameover to the place we were staying and delivered another car for the rest of our trip.

The minivan was in poor shape - I understand the island is small and there are not many vehicles available. It did its job, however and the employees were nice and friendly and helpful. It worked out fine since we did not really travel much.

we had a lot of problems with the car, but the staff was nice

car was a piece of garbage- Asian language, no real key (valet only) drives terrible must be 10+ years old. False advertising on Travelocity-

OLD VAN NEED TO BE OFF THE ROAD . NOWHERE IN THE WORLD WOULD ANYBODY RENT THESE VEHICLES

Air conditioning intermittent. Windshield washer fluid empty and wipers did not match the vehicle. On incline the transmission would shudder.

We drove the vehicle from pick up to our hotel and the tires were so bald. We got a flat. Nextcar was quick to comereplace the tire. We were nervous to drive it due to safety concern about getting another flat.