Customer service was excellent. Staff were professional and accommodating. However, inside cargo fan needed a good cleaning, two tires needed air before rental and gas tank was only 1/4 full.

I believe that discounts should be offered to repeat renters

I like renting from NextCar of Catonsville because they have low deposits and reasonably priced vehicles. I do have issues with the cars that I have received in the past have smelled like smoke. That would be my only complaint.

The service was great and fast process I was in and out in no time no waiting no stress just a simple process.

Excellent customer service from beginning to the time of return of vehicle. Will never rent with any other car rental place!!!! Staff is always courteous and friendly!!!

Two men that I interacted with were professional and looking to he helpful. One woman I dealt with was NOT looking to be helpful. While one guy told me they would not close exactly at closing time while I was stuck in traffic. WhenI called back she told me as long as I arrived before closing there would be no problem. Otherwise they would be closed and couldn’t help me. After I arrived and talked with a man to assist me, she continued to say if I didn’t complete the transaction soon they would close and I would not get the car.

Everyone there is so pleasant

The car didn’t work check engine light on and car shakinglike crazy

The only inconvenience that I had was someone return my vehicle by mistake at a different location the mixup iWiththe numbers off the contracthad I had to come back in to do another contract which was very inconvenient

Found it odd they had to call my insurance to verify even after I provided proof of insurance; no other rental company has done this if I provide proof of my own insurance and waive rental coverage insurance.