NextCar of Annapolis

I switched from 15 years with Enterprise to Next car. Great service, new cars and good prices. Good luck Nextcar.

The car was not clean at all we had to request another car which was not available so we had to go to another location. I requested a discount and did not receive one of anyoffer for future discounts. The counter agent presented the car and could see and smell (smoke) how bad it was. We were very disappointed and inconvenienced.

The representative who help me was very kind and knowledgeable

Went out of their way to get the van I needed.....thanks!

I have been a NextCar customer for years, and have never been disappointed in the service at the West Street locationin Annapolis or the cars I've rented.

I usually have a great experience Kim is very helpful at the Annapolis location. I returned my vehicle at approximately 9:20 am The contract said that I returned it at 9:46 AM which meant they charged me an extra day. Kim said she would take care of it she sent me a new receipt but I still have not seen the refund on my credit card

It was an easy process and the representative was very kind to us.

The person at the desk seemed like someone who was fired from MVA for providing poor customer service - she was pitiful. I've rented many cars in my life and I've never beenasked to bring my insurance card - which luckily I had inmy wife's car who was dropping me off. And then the person says our deductible is too high. You need to CLEARLY commery frustrating and stressful experience. I won't be using NextCar ever again.

THE VEHICLE WAS NOT CLEANED AND CHECKED UPON DELIVERY. I GOT A FLAT TIRE NOTRTH OF RICHMOND AND HAD GEICO COME OUT WITH A SERVICE PROVIDER TO CHANGE THE TIRE OUT. THE VEHICLE DID NOT HAVE THE RODS TO DROP THE SPARE TIRE. I HAD TO SLEEP IN RICHMOND OVERNIGHT AND THEN PURCHASE A NEW TIRE THE NEXT MORNING TO DRIVE HOME TO ANNAPOLIS.

Love renting from you guys. Smooth operation that you run. Due to light staffing there is often long hold times on phone calls.