Customers who fail to arrive at the rental counter within the 60-minute grace period following their scheduled pick-up time will have their reservation classified as a \"No-Show.\" In these instances, the company reserves the right to charge a reinstatement fee to reopen the reservation, or alternatively, to offer a different available vehicle category which may require an additional upgrade fee at the current market rate.

Up to two additional drivers may be added to the rental agreement. A fee of $12.99 per day, plus applicable taxes, will be charged for each additional driver.

Customers may return the vehicle after hours by parking it at our location at 5124 W. Cypress and placing the keys in the key box located on-site at no additional charge. Customers who prefer to leave the vehicle directly at the airport may choose our VIP Service for $120.00 USD. If VIP Service is selected, we will send detailed instructions on how to proceed. Please let us know if you would like to use this option, and we will promptly send the necessary instructions.

Customers may use one of the following to meet the physical damage requirement for their rentals: Their own Auto Collision and Comprehensive Insurance that can be verified at counter, (this includes a paid-through date of 30 days from the rental date) DEPOSITS are based on your deductibles and can range from $250.00 to $2500 A Credit Card with Rental Coverage, or They may Qualify to Purchase the Optional Damage Waiver Collision Damage Waiver (CDW) using the customer's liability coverage: with a $2500 deductible is $19.99 per day plus taxes with a zero deductible is $39.99 per day plus taxes Supplemental Liability Insurance (SLI) using the customer collision coverage: $15.99 per day plus taxes. Covers up to $1,000,000 in 3rd party claims. Full coverage (CDW + SLI) is ONLY for customers using a MAJOR CREDIT CARD - NOT available to debit card customers or local renters. Coverage is required to rent a vehicle, and it can be provided by your own verifiable auto insurance policy, a credit card that has verifiable coverage for your vehicle, or purchasing our coverage. If you would like to provide your own insurance, you must show at the counter proof of insurance coverage that specifies the coverage limits and inclusions, policy number, and effective date. Proof can be shown in the form of paper documents, or displayed on a computer, phone, or mobile device screen. IF YOU ARE USING YOUR OWN PERSONAL INSURANCE WE ONLY ACCEPT THE FOLLOWING COMPANIES: Liberty Mutual, State Farm, GEICO, Progressive, USAA, Esurance, Farmers, Nationwide, and Credit Cards (subject to verification). PLEASE BRING YOUR INSURANCE DECLARATION PAGE IT IS MANDATORY. If you plan on using your own insurance, you must show at the counter the ID card + declaration page which has to match the name last name, and address of the renter. Insurance from Puerto Rico, Canada, or any other country outside of the US is not accepted. The rental vehicle may be covered by Collision coverage provided by your credit card company. If coverage is provided by a credit card, we must be able to verify that coverage at the time of the rental. The full amount of the rental, including the prepaid amount, must be paid with the same card. Up to $2,500 security deposit will apply to those using credit card insurance. US RESIDENTS: • US residents must provide their own insurance id (DECLARATION PAGE), or MOBILE APP your policy need to be a collectible and transferred Insurance. o We accept insurance from the following companies: State Farm, Liberty Mutual, Geico, Progressive, Infinity, All State, USAA, Esurance, Farmers, Travelers, AAA, Nationwide. • If you have your own insurance, you must provide your insurance DECLARATION PAGE, it must be printed within prior to the pickup of the vehicle. Alternatively, presenting the information in a mobile app at the time of pickup is acceptable. This information must match the name, last name, and address of the main driver on the reservation. The insurance must include a minimum USD liability coverage and provide full (collision and liability) coverage for the rental vehicle. Florida State Minimums are required. -Flying Customers: Major Credit Card – Based on the customers’ insurance deductible - minimum deposit: $250. - Customer can provide own full coverage insurance ( declaration page) - Customers can purchase ALL coverage options available at the counter. Debit Check Card – Based on customers’ insurance deductible-minimum deposit of $150. Customers can provide their own full coverage insurance (declaration page) or MOBILE APP Must have at least 300,000 liability coverage insurance and can purchase CDW options for rental. Customers can purchase Allianz online IF minimum liability coverage ($300,000) is available on customers’ own policy. -Local Customers: Major Credit Card- Based on customers’ insurance deductible- minimum deposit: $250. - Customer can provide own full coverage insurance ( declaration page) - Customers can purchase ALL coverage options available at the counter Debit Check Card – Based on customers’ insurance deductible-minimum deposit of $150. Can use own full coverage insurance Must have at least a minimum $300,000 liability insurance to rent Customers can purchase Allianz online IF minimum liability coverage ($300,000) is available on the customer’s own policy- needs 2 proofs of address Customers can purchase additional coverage options except the full coverage package.

Domestic one-way rentals are available for an additional fee ranging from $48.15 to $138.03 plus tax, depending on the drop-off location. Please note that vehicles are only permitted to be driven within the state of Florida. Additionally, rental vehicles cannot be used for any commercial purposes. This includes rideshare services such as Uber or Lyft, delivery services like Uber Eats, Postmates, or Instacart, or any other type of delivery or transportation service.

The following payment methods are accepted: MasterCard, Visa, Diners, Discover. American Express. It is necessary to present a valid credit card in the rental office in the name of the main driver to pre-authorize or charge the deposit amount. Deposit $150 Up to $1,000 due at time of pickup, it matches your deductible with your comprehensive and collision coverages.

Florida and Georgia residents must provide their own full coverage auto insurance and a major credit card, both in the name of the primary driver, in order to rent a vehicle. For Florida residents, mileage is limited to 50 miles per day with a maximum of 2,000 miles per rental. Any additional miles will be charged at $0.79 per mile plus tax. Florida residents are also required to leave a $1,000 security deposit at the time of pickup. Please note that the total rental cost may also include applicable taxes and fees, such as an airport surcharge, vehicle registration fee, energy recovery fee, and VAT (value added tax).

For Florida residents, mileage is limited to 50 miles per day with a maximum of 2,000 miles per rental. Any additional miles will be charged at $0.79 per mile plus tax.

Miscellaneous Charges  Missing Key: from $450.00  Each extra hour after due time will be $24.99, after the 4th hour will be a charge of a full day rate plus what was charged before.  Missing booster seat: $100.00  Missing GPS: $140.00  Missing Gas: $7.99 per gallon.  Cleaning and Smoking fee: flat rate of $250.00  Payment of Tolls and Infractions, plus an administrative fee of up to $50.00 for EACH Toll or Infraction incurred during the rental period.  You authorize us to: process separate payment card charges in your name for all amounts due us including parking tickets, red light tickets plus administrative fee up to $99.00, also for the repair of the damage to our vehicle (if any).

When you arrive at Tampa International Airport after you claim your bags, please take the tram to the Car Rental Center. After that, follow the instructions to “Public Bus / Rental Car Pick up – Drop off”, take the elevators on the 1st level, and go outside to the shuttle pick-up/drop-off area. When you get there, you can call 813 547 2020 and we will send the shuttle bus for you. Shuttle runs every 15 mins.

E-Toll is not mandatory; however, all of the rental cars are equipped with a One Pass transponder that is glued to the windshield of the car and is not removable. Personal device from the customer is not allowed. We offer three options for E-Tolls: 1. The Tolls Activation Service from $10.99 plus what you consumed plus tax per day. 2. Unlimited Toll option from $14.99 plus tax per day, unlimited use. 3. Pay at the end for what you consumed, plus $25.00 plus tax admin fee per day. If the customer removes Tolls sticker from the car, an additional penalty of $250.00 plus tax will apply.

The vehicle fuel policy is back-to-back if we are provided with a full tank, it must be returned with the same amount in order to avoid additional charges. If the car is returned with a lesser amount of fuel, a refueling charge of $7.99/gallon will be charged.

Minimum rental age is 21 years. A young driver fee of $12.99 plus tax per day applies to drivers under the age of 25. Maximum rental age is 74 years. A senior driver fee of $9.99 plus tax per day applies to drivers aged 70 and above. To pick up the car, the following documents are required: a valid driver's license, a credit in the main driver's name. Customers from outside of the US may be asked to show a Passport or ID card.