PICKUP INSTRUCTIONSCustomer Service : (905) 597-9212
Terminal 1 Please Go To : Ground Level Post Number S5 and Look for Shuttle for: (Holiday Inn Toronto Airport East) 600 Dixon Rd
Terminal 3 Please Go To : Arrival Level Post Number 41 and Look for Shuttle for: (Holiday Inn Toronto Airport East) 600 Dixon Rd
PAY LATER POLICYPAYLATER_TNC
ADDITIONAL DRIVER POLICYAny additional authorized drivers must meet age and driver’s license requirements. An additional charge of $9.99/day for each additional driver will be added to the cost of the rental
RENTAL COVERAGESWe offer LDW starting from $19.99/D Loss Damage Waiver; you are responsible for all damages to the rented vehicle there are exclusions from LDW including comprehensive losses such as fire, theft, vandalism, flood, hail, or acts of God. Please read the 2nd page of the Rental Agreement for a complete list of exclusions. Insurance cards will not satisfy the requirement unless providing an insurance declaration page for personal insurance. Some credit cards may provide you the benefit of a collision damage waiver or you may purchase collision coverage online. If the renter chooses to use their personal auto insurance, Credit card coverage, or online insurance, A transfer fee of $11.99 /day will be charged. **Please note that we do not provide coverage for specialty vehicles.
RENTAL RESTRICTIONSIf the vehicle receives traffic violations/parking tickets/toll charges during the rental period, you will be responsible for full payment of the fine as well as a $50 Service charge. This includes but is not restricted to parking offenses, speeding fines, traffic signal offenses, toll road offenses and etc. The renter agrees to reimburse York Car Rental the fees of any collection agency, which may be based on a percentage at a maximum of 50% of the debt, and all costs, and expenses, including reasonable attorney’s fees, York Car Rental incur in such collections efforts.
FINANCIAL POLICIESAt the time of the rental, we require a $500-$3000 pre-authorization deposit. These funds will no longer be available for your immediate use and may take up to 5 business days or more depending on your bank to become available. We do not accept stored value/prepaid/gift cards, electronic cards, Canadian-issued debit (interac) or cash deposits. We accept Visa MasterCard American Express Discover Diners Club JCB Union Pay from major banks.
REFUELING POLICIESVehicles must be returned at the same level as accepted at the time of pick up to avoid any additional charge.
RENTER QUALIFICATIONSFor the United States, U.S. Territories, or Canada, The customers who reside in the U.S., U.S, Territories, or Canada must present a valid, unexpired government-issued Driver’s license which includes a photograph of the customer. For renters from other than the United States & Canada, Must have a valid driver’s license from the renters/driver's country of origin with the English alphabet. Must have a valid passport, must have a valid international driver's license if the driver's license of origin is not in the English alphabet. Other requirements, Photocopies of Driver’s Licenses are not accepted, Learner’s Permits and G2 license are not accepted. Temporary Driver’s Licenses may be refused if the renting location is unable to otherwise verify the customer’s identity or verify the authenticity of the temporary license. Additional Government-issued identification may be required. Digital licenses are not accepted. The driver's license must be valid for the entire rental period. The minimum age requirement for a rental is 23 years. The underage surcharge for the ages of 23 and 24 is $24.99/day. Renters between the ages of 23 and 25 may rent the following vehicle classes: Economy through Full-Size cars only. We will not rent luxury and specialty vehicles to those younger than 30 years of age.
OTHER POLICIESLocal Renters/Ontario Residence are limited to 200kms/day, 1400kms/week, and 3000kms/Month (maximum) on any rental period. The additional kilometer is charged at $0.20 cent/Kilometer driven during the entire rental in excess of allowance. We do not allow our cars to be taken beyond the domestic (Ontario’s) border. In order to take our vehicles out of the province, a written agency’s authorization must be obtained. Vehicles entering the USA are subject to a border crossing fee of $9.99/day. Vehicles taken out of renting province will be limited to 200kms/day, 1400kms/week, and 3000kms/Month (max) on any rental period. We maintain strictly a smoke and pet free fleet. Smoking of any kind (cigarette, cigar, pipe, etc.) or pets is strictly prohibited in our rental vehicles. You will be assessed a cleaning fee of $300.00 if the vehicle is returned smelling of the smoke of any kind littered with ashes, pet’s hair, and excess dirt. On the day of the reservation, vehicles are held for 1 hour after the reserved arrival time. After the 1 hour window; you will be considered a no-show and we may not be able to honor your reservation.