PAY LATER POLICYPAYLATER_TNC
ADDITIONAL DRIVER POLICYAny additional authorized drivers must meet age and driver’s license requirements. An additional charge of $9.99/day for each additional driver will be added to the cost of the rental.
AFTER HOURS RETURNAfter-hours return can be arranged with the store directly.
RENTAL COVERAGESWe offer LDW starting from $19.99/D Loss Damage Waiver; you are responsible for all damages to the rented vehicle there are exclusions from LDW including comprehensive losses such as fire, theft, vandalism, flood, hail, or acts of God. Please read the 2nd page of the Rental Agreement for a complete list of exclusions. Insurance cards will not satisfy the requirement unless providing an insurance declaration page for personal insurance. Some credit cards may provide you the benefit of a collision damage waiver or you may purchase collision insurance online. Please note that we do not provide coverage for specialty vehicles. If the renter chooses to use their own personal auto policy/Online Coverage/Credit Card Coverage for the rental car, a transfer fee of $5/D will be charged.
FINANCIAL POLICIESA deposit in the amount of the calculated rental charges, plus an additional $500-$3000 deposit, is required. These funds will no longer be available for your immediate use and may take up to 14 days, depending on your bank, to become available. Stored value/prepaid/gift cards, or electronic cards are not acceptable for rental. American-issued debit cards may be used to rent vehicles, however, they must have the Visa or MasterCard logo. The Canadian-issued debit (interact) cards or stored value/prepaid/gift cards are not acceptable to qualify for rental. A confirmation of your reservation does not mean that your debit/check card is acceptable. Vouchers: not accepted. We do not accept cash deposits in this location. Customers who make a prepaid reservation using a debit card need to be aware that the renting location requires a credit card in the renter's name is used for leaving a deposit for the rental in order to rent the car. Customers who do not have a credit card will be denied rental. Rental must be in the same name as a reservation. Reservations may not be altered at the time of rental. The Canadian-issued debit (interact) cards or stored value/prepaid/gift cards are not acceptable to qualify for rental. A confirmation of your reservation does not mean that your debit/check card is acceptable. Vouchers: not accepted. We do not accept cash deposits in this location. We accept Visa MasterCard American Express Discover Diners Club JCB Union Pay.
REFUELING POLICIESVehicles must be returned at same level as accepted at the time of pick up to avoid any additional charge. We will refuel and refueling service fee of $4.99/L will apply.
RENTER QUALIFICATIONSFor the United States, U.S. Territories, or Canada, The customers who reside in the U.S., U.S. Territories, or Canada must present a valid, unexpired government-issued Driver’s license which includes a photograph of the customer. For renters from other than the United States & Canada, Must have a valid driver’s license from renters/drivers country of origin with the Roman alphabet. Must have a valid passport, must have a valid international driver's license if the driver's license of origin is not in Roman alphabet. Other requirements, Photocopies of Driver’s Licenses are not accepted, Learner’s Permits are not accepted. Any license which, on its face, restricts the licensee to the use and operation of a vehicle equipped with a form of a breathalyzer apparatus is not accepted. Temporary Driver’s Licenses may be refused if the renting location is unable to otherwise verify the customer’s identity or verify the authenticity of the temporary license. Additional Government-issued identification may be required. Digital licenses are not accepted. The driver's license must be valid for the entire rental period. The minimum age requirement for a rental is 23 years. The underage surcharge for the ages of 23 and 24 is $24.99/day. Renters between the ages of 23 and 25 may rent the following vehicle classes: Economy through Full-Size cars only. We will not rent luxury and specialty vehicles to younger than 30 years of age.
OTHER POLICIESLocal Renters/Ontario Residence are limited to 100kms/day, 700kms/week, and 3000kms/Month (maximum) on any rental period. The additional kilometer is charged at $0.20 cent/Kilometer driven during the entire rental in excess of allowance. Please note that we may judge your residency base on your driver’s license or domestic address. We do not allow our cars to be taken beyond the domestic (Ontario’s) border. In order to take our vehicles out of province, a written agency’s authorization must be obtained. Vehicles entering the USA are subject to a border crossing fee of $9.99/day. Vehicles taken out of renting province will be limited to 200kms/day, 1400kms/week, and 3000kms/Month (max). We maintain strictly a smoke and pet free fleet. Smoking of any kind (cigarette, cigar, pipe, etc.) or pets are strictly prohibited in our rental vehicles. You will be assessed a cleaning fee of $300.00 if the vehicle is returned smelling of the smoke of any kind and littered with ashes or pet hair. Clean vehicles have always been significantly crucial to us. Now more than ever we know vehicle cleanliness is even more critical. Each Car & Truck rental is thoroughly cleaned between every rental and backed by our COVID-19 sanitation protocol. This means sanitizing with a disinfectant that is in accordance with FDA STANDARDS, with particular attention to highly touched points. On the day of the reservation, vehicles are held for two hours after the reserved arrival time. After the two hours window; you will be considered a no-show and we may or may not be able to honor your reservation. Please contact the location directly for any delays in order to make alternative arrangements. If the location is informed of any delay vehicle may be held as per your request. Reservations may not be altered at the time of rental.