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Austin - AUS Airport

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Frequently Asked Questions

  • How does the return work?
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    Seamless return process with designated drop-off points and straightforward procedures.
  • How does the delivery work?
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    Select convenient pickup and return locations with flexible date and time options. Easy and quick pickup process at your chosen location, with clear instructions and support.
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Rental Requirements and General Qualifications

Austin - AUS Airport
2433 E Hwy 71 Del Valle, Austin, TX 78617

phone+18555756933

Hours of operations

  • Monday7:00 AM - 7:00 PM
  • Tuesday7:00 AM - 7:00 PM
  • Wednesday7:00 AM - 7:00 PM
  • Thursday7:00 AM - 7:00 PM
  • Friday7:00 AM - 7:00 PM
  • Saturday7:00 AM - 7:00 PM
  • Sunday7:00 AM - 7:00 PM
  • ADDITIONAL DRIVERS

    You can add up to 2 additional drivers. There is a charge from $12.99 USD plus tax per day per additional driver.
  • COVERAGES

    Customers may use one of the following to meet the physical damage requirement for their rentals: Their own Auto Collision and Comprehensive Insurance that can be verified at counter, (this includes a paid-through date of 30 days from the rental date) DEPOSITS are based on your deductibles and can range from $250.00 to $2500 A Credit Card with Rental Coverage, or They may Qualify to Purchase the Optional Damage Waiver Collision Damage Waiver (CDW) using the customer's liability coverage: with a $2500 deductible is $28.99 per day plus taxes with a zero deductible is $43.99 per day plus taxes Supplemental Liability Insurance (SLI) using the customer collision coverage: $15.99 per day plus taxes. Covers up to $1,000,000 in 3rd party claims. Full coverage (CDW + SLI) is ONLY for customers using a MAJOR CREDIT CARD - NOT available to debit card customers or local renters. Coverage is required to rent a vehicle, and it can be provided by your own verifiable auto insurance policy, a credit card that has verifiable coverage for your vehicle, or purchasing our coverage. If you would like to provide your own insurance, you must show at the counter proof of insurance coverage that specifies the coverage limits and inclusions, policy number, and effective date. Proof can be shown in the form of paper documents, or displayed on a computer, phone, or mobile device screen. IF YOU ARE USING YOUR OWN PERSONAL INSURANCE WE ONLY ACCEPT THE FOLLOWING COMPANIES: Liberty Mutual, State Farm, GEICO, Progressive, USAA, Esurance, Farmers, Nationwide, and Credit Cards (subject to verification). PLEASE BRING YOUR INSURANCE DECLARATION PAGE IT IS MANDATORY. If you plan on using your own insurance, you must show at the counter the ID card + declaration page which has to match the name last name, and address of the renter. Insurance from Puerto Rico, Canada, or any other country outside of the US is not accepted. The rental vehicle may be covered by Collision coverage provided by your credit card company. If coverage is provided by a credit card, we must be able to verify that coverage at the time of the rental. The full amount of the rental, including the prepaid amount, must be paid with the same card. Up to $2,500 security deposit will apply to those using credit card insurance. US RESIDENTS: • US residents must provide their own insurance id (DECLARATION PAGE), or MOBILE APP your policy need to be a collectible and transferred Insurance. o We accept insurance from the following companies: State Farm, Liberty Mutual, Geico, Progressive, Infinity, All State, USAA, Esurance, Farmers, Travelers, AAA, Nationwide. • If you have your own insurance, you must provide your insurance DECLARATION PAGE, it must be printed within prior to the pickup of the vehicle. Alternatively, presenting the information in a mobile app at the time of pickup is acceptable. This information must match the name, last name, and address of the main driver on the reservation. The insurance must include a minimum USD liability coverage and provide full (collision and liability) coverage for the rental vehicle. Florida State Minimums are required. -Flying Customers: Major Credit Card – Based on the customers’ insurance deductible - minimum deposit: $250. - Customer can provide own full coverage insurance ( declaration page) - Customers can purchase ALL coverage options available at the counter. Debit Check Card – Based on customers’ insurance deductible-minimum deposit of $150. Customers can provide their own full coverage insurance (declaration page) or MOBILE APP Must have at least 300,000 liability coverage insurance and can purchase CDW options for rental. Customers can purchase Allianz online IF minimum liability coverage ($300,000) is available on customers’ own policy. -Local Customers: Major Credit Card- Based on customers’ insurance deductible- minimum deposit: $250. - Customer can provide own full coverage insurance ( declaration page) - Customers can purchase ALL coverage options available at the counter Debit Check Card – Based on customers’ insurance deductible-minimum deposit of $150. Can use own full coverage insurance Must have at least a minimum $300,000 liability insurance to rent Customers can purchase Allianz online IF minimum liability coverage ($300,000) is available on the customer’s own policy- needs 2 proofs of address Customers can purchase additional coverage options except the full coverage package.
  • CROSS-BORDER RESTRICTIONS

    Vehicles can only be driven within the state of Texas. Under no circumstances may the vehicle leave the State of Texas. Otherwise, the renter will be charged a $1,000 USD plus tax cross-border fine, along with a mileage charge of $0.25 USD plus tax per mile for the entire rental mileage.
  • FINANCIAL POLICY

    A deposit will be blocked on the customer's credit card and held until 10 to 15 business days after the end of the rental period. The security deposit varies from $250 USD to $500 USD for all cars. Texas residents are required to pay a minimum $1,000 USD deposit when renting a vehicle. The following payment methods are accepted: MasterCard, Visa, Diners, Discover. American Express it’s not accepted. It is necessary to present a valid credit card in the rental office in the name of the main driver to pre-authorize or charge the deposit amount.
  • LOCAL TRAVELLER RESTRICTIONS

    Vehicles can only be driven within the state of Texas. Under no circumstances may the vehicle leave the State of Texas. Otherwise, the renter will be charged a $1,000 USD plus tax cross-border fine, along with a mileage charge of $0.25 USD plus tax per mile for the entire rental mileage. Texas drivers will have 50 miles per day permitted with $0.79 change for each extra mile incurred
  • OTHER

    Reservations will be honored for a period of 1 hour after the confirmed pick up date and time. After this period, we cannot guarantee the reserved vehicle, but you can be sure we will do everything in our power to provide you with a vehicle. Customers will have 1 hour after the confirmed drop-off date and time. After this time, charges for an extra day may apply. The office offers car seats at the rate of $6.99 per day plus tax and fees.
  • PICK-UP INSTRUCTIONS

    Please note that airport pick-up at Austin, Texas Airport is available upon arrival. Once you arrive, please contact us at +1 (855) 575-6933 and let us know which area of the Arrivals level you are located in. Our shuttle will then pick you up directly from that location. Please allow approximately 10–15 minutes for the shuttle to arrive after your call.
  • REFUELING POLICY

    Our vehicle fuel policy is back-to-back. If we provided the vehicle with a full tank, it must be returned with the same amount of fuel to avoid additional charges. If the car is returned with a lesser amount of fuel, a refueling charge from $7.99 USD per gallon will apply. Please note that any unused fuel is not refundable. Vehicle must be fueled with the correct fuel type, any damage resulting from improper fueling of the vehicle will be your responsibility.
  • RENTER QUALIFICATIONS

    Minimum rental age: 21 years. Young driver fee: Applies to all drivers under 25 years old (usually from $14.99 USD plus tax per day). Maximum rental age: 74 years. Authorized entities must have issued the driver’s license at least 2 years before the date of the commencement of the rental and should be valid for the next 30 days after the rental period concludes. The renter must provide a valid driver’s license in the Latin alphabet. If the driver’s license is not in the Latin alphabet, an international driver’s license is required. For Non-US Residents: A passport or another government-issued ID (in addition to the driver’s license) will be required. Senior driver fee: Applies to drivers aged 70 and above (typically from $9.99 USD plus tax per day). To prove a customer’s non-US residence, the customer must be able to provide, upon our demand: A Driver’s License from their country of residence in the customer’s name. A returning ticket to their country of residence in the customer’s name, with a departure date.